Refund Policy

1. General Overview

Thank you for choosing JobVanta. We strive to provide the highest quality service to assist you in your career journey. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products/services that You purchased with Us.

2. Conditions for Refund

We offer a money-back guarantee for all purchases made on our website under the following conditions:

• You have requested the refund within 14 days of the original transaction.
• You have experienced significant technical issues that prevent you from using the core features of the platform, and our support team is unable to resolve them.
• Less than 20% of your purchased AI credits or active limits have been utilized.

If the conditions are not satisfied, or if 14 days have passed since your purchase, we reserve the right to decline your refund request.

3. Non-refundable Purchases

Certain purchases and usages are strictly non-refundable, including but not limited to:

• Promotional, discounted, or sale items (unless specifically stated).
• One-time accelerated processing fees or priority application requests.
• Subscriptions that have been actively used beyond the trial or generous initial usage limits.

4. Subscription Cancellations

You may cancel your recurring subscription at any time through your account dashboard. Cancellation will stop any future billing, and you will retain access to your plan's features until the end of your current billing cycle. Canceling a subscription does not automatically qualify you for a refund of the previous or current charge.

5. Process for Requesting a Refund

To request a refund, please contact our support team with your account details, purchase receipt, and a clear explanation of why you are requesting a refund. You can reach out to us via email or our dedicated support portal.

Refunds are processed to the original payment method used during the purchase. Please note that it may take 5-10 business days for the credit to appear on your statement, depending on your card issuer's policies.

6. Changes to this Policy

We reserve the right to amend this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: